At ORGANOVA, we want your shopping experience to be simple and stress-free — including delivery.
Free Shipping Across the EU & UK
We are pleased to offer free standard shipping throughout the European Union and the United Kingdom.
There are no additional standard shipping charges at checkout for eligible EU and UK destinations.
Order Processing
Once your order has been successfully placed, we begin preparing it for shipment.
We aim to dispatch all orders as quickly as possible and will make every effort to dispatch your order within 7 calendar days.
Our 7-Day Dispatch Promise
If we are unable to dispatch your order within 7 calendar days from the date of your order, you may contact us to request a cancellation and refund.
If you request a refund because your order has not been dispatched within the 7-day period, we will refund the amount you paid for the affected order.
This promise is in addition to, and does not limit, any statutory consumer rights that apply to your purchase.
Delivery Times
After your order has been dispatched, delivery times may vary depending on your destination, the carrier and circumstances outside our control.
Estimated delivery times will be communicated where available.
Please note that delivery estimates are not guaranteed unless expressly stated otherwise.
Tracking
Where tracking is available for your shipment, we will provide tracking information so you can follow your order.
Please keep an eye on your email after your order has been dispatched.
Delays
Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures, public holidays or other unforeseen events.
If your order appears to be delayed, please contact us at:
We’ll be happy to help you check the status of your shipment.
Delivery Address
Please make sure that your shipping address is complete and accurate when placing your order.
If an order has not yet been dispatched and you notice an error in your address, contact us as soon as possible at organovainfo@gmail.com.
Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible and, where possible, take photographs of the packaging and the item.
This helps us investigate the issue with the delivery carrier and resolve the matter for you.
Questions About Your Delivery?
Contact us:
Email: organovainfo@gmail.com
Phone: +386 71 197 902
We’re here to help.
